Listen To Steve’s QR77 Interview On Business & Personal Responses To COVID


A Personal Message From Steve

Struggling with how best to lead your team during the COVID19 pandemic?

You may be aware that I led the Red Cross response to SARS. We deployed hundreds of volunteers and paid staff into what could have been an extraordinarily fearful situation.

Our team responded to the situation with class & style because, as leaders:

      • We provided expert evidence-based advice and full disclosure of the risks to all our people
      • We hosted daily telephone operational briefings where all personnel were encouraged to listen into
      • As the operations director, I invested my time by being visible and visiting frontline workers as much as possible

If you are leading your team through these tumultuous times and have any questions or need a friendly ear to bounce ideas off of just hit reply.

Or if you want me to join your team – at no charge – through video or telephone, we can set up a call anytime.


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COVID-19 Guidance and Resources 

Please note that the following external links are ‘evergreen’ and continually updated. But I can not guarantee that they contain the most current information.


Stay up to date on the rapidly evolving situation, and on the nature of the virus itself, by frequently checking provincial, national and international websites. 


Use best practices to prevent and mitigate the spread of COVID-19, at home and at work. 
    • Actively encourage anyone who is feeling ill to stay home and away from others. 
    • Use and encourage good hygiene practices, such as frequent handwashing and avoiding touch. 
    • Consider additional social distancing measures, such as working remotely. 


Ensure your business is prepared to handle a potential case of business disruption, including accessing available government resources to mitigate potential financial impacts to your employees and your business. 
    • Review or create a Business Continuity Plan for your organization, ensuring it contains: 
      • Processes to follow if an employee becomes ill;
      • Policies around travel;
      • Policies around sick leave;
      • How to mitigate risk so essential business functions can continue; and
      • Internal and external communications plans. 


Follow all public health guidelines if you, or a member of your team, is experiencing symptoms, in order to ensure the safety of your workforce and your workspace.
    • In Alberta call Health Link at 8-1-1 for instructions if you, or a member of your team, are experiencing symptoms such as fever, cough, difficulty breathing and have travelled outside of Canada or were exposed to someone who has COVID-19.


Consider how you can support your immediate community through the outbreak
    • Offer and provide support to employees and coworkers who are at home.
    • Consider whether your organization can provide goods or services to assist those in self-isolation (ie: grocery delivery, online or telephone counselling, internet services).

Credit to the:

                    • Calgary Chamber of Commerce
                    • City of Calgary
                    • Alberta Health Services
                    • The Governments of Canada & Alberta
                    • International Federation of Red Cross & Red Crescent